Frequently Asked Questions - Apartment FAQs

We understand that international flights may arrive to the United States during non-business hours.  Please communicate your arrival plans in advance with your Resident Coordinator and Yale Housing to schedule a check-in time.  Arrivals after 11 pm should make hotel accommodations for the evening.

Rent is billed to your student financial account and will appear on your monthly statement. Payment is
due the first of the month. Students who receive a stipend from the University may arrange to have rent automatically deducted from their stipend checks. To arrange automatic deductions, or if you have any other questions, please contact Student Financial Services at 203-432‐2700 or sfs@yale.edu.

Plan to bring furniture, bedding, TV, computer, microwave, extension cords, plates/glasses/utensils, lamps, small kitchen appliances (blender, toaster, coffee machine), and a tool kit.

The following things are not allowed: Pets, firearms/ammunition, hoverboards, prohibited appliances (washing machines, dishwashers, freezer units), and waterbeds.

When you signed your housing contract, you received information about which utilities you

will need to arrange yourself. You must set up the utilities that are not included in your monthly rent. Please review this information here.

If any utility is checked, please call these utility providers in order to set up the service:

  • Electricity: United Illuminating – 1‐800‐722‐5584
  • Gas: Southern Connecticut Gas Company – 1‐800‐659‐8299

If you would like to set up telephone, TV, Internet, or cell phone service, please contact these providers to set up service:

  • Telephone: Frontier – 1‐888‐481‐0526
  • Television: Comcast Cablevision – 1‐800‐COMCAST
  • Internet:
  • AOL (www.aol.com) – 1‐800‐392‐5180
  • AT&T (www.att.com) – 1‐800‐WORLDNET
  • Comcast (www.comcast.com) – 1‐800‐COMCAST
  • Verizon (www.verizon.com) ​– 1-203-869‐5222
  • Cell Phone Service:
    • Cingular Wireless (www.cingular.com) – 3300 Whitney Avenue, Hamden, 1-203-288-9929
    • Sprint (www.sprint.com) – 125 Boston Post Road, Orange, 1-203‐891‐1030
    • T‐Mobile (www.t‐mobile.com) – 109 Church Street, 1‐203‐789‐8231
    • Verizon Wireless (www.verizonwireless.com) – 116 Boston Post Road, Orange, 1‐203‐795‐6259

All Yale Housing residents are required to have Renter’s Insurance.  A property insurance policy will be purchased for all residents.  The fee ($60) will be applied to your Student Financial Account.  Residents with proof of insurance may opt out by October 1st.

No, you cannot ship packages to your apartment before you move in, because there are no services available to receive them.

The following is a brief list of stores in the surrounding areas. More information can be given at the time of arrival.

  • IKEA (www.ikea.com), 450 Sargent Drive, Long Wharf, New Haven, 203-865‐4532
  • Railroad Salvage, 1131 Campbell Avenue, West Haven, 203-933‐5468
  • Hallock’s, 1 Main Street, West Haven, 203-479‐9164
  • Bedding Barn, 131 Boston Post Road, Orange, 203-795‐0271
    • 314 Washington Avenue, North Haven, 203-239‐4461
  • Helping Hands Thrift Store, 334 Boston Post Road, Orange, 203-298‐0499
  • Goodwill Store & Donation Center, 61 Amity Road, 203-397‐2735
  • Salvation Army Thrift Store & Donation Center, 1349 Dixwell Avenue, Hamden, 203-230‐2323
  • Sleepy’s, 130 Universal Drive, North Haven, 203-239-5252

Typical floor plans for each apartment complex can be found on each building’s page. They are included in the virtual tours.

It is permissible to paint your apartment with other colors. Please remember that when you vacate, the walls need to be returned to their original color to avoid penalties.

Report all maintenance requests to Facilities Customer Services at 203-432-6888 or online at http://facilities.yale.edu to complete a work request.

If you have not renewed your license agreement you must move out by noon on the last day of your lease. For most occupants, this is June 30.

Occupants who are graduating in May may request that their lease be shortened to end on May 31. If you are graduating and interested in this option, you must submit a request to the Yale Housing Office, along with proof of your impending graduation, by May 1. Please contact the office at 432-2167 with any questions.

Graduating occupants whose requests for shortened leases are approved must move out by noon on May 31. Late vacancies without prior approval will be subject to an administrative fee.

Failure to properly maintain the apartment and/or prepare it for move-out will result in deductions from the security deposit. The following is a guideline for deductions.

Depending on the issue, the cost may vary:

  • Excessive cleaning: charged according to material cost and hourly rates
  • Refrigerator (cleaned & defrosted): $30
  • Stove (burners & exterior): $20
  • Oven (interior): $20
  • Bathroom: $35
  • Kitchen cabinets: $10
  • Trash removal (per room): 410
  • Furniture removal (per item): $30
  • Floors (per room): $20
  • Mini-blinds (per window): $10
  • Walls, ceiling, and trim (per room): $30
  • Carpeting (per room): $50
  • Smoke detectors: $10–$44
  • Damage repairs: actual cost to replace the item
  • Maintenance repairs above normal wear and tear to the apartment will be
    assessed additional charges.

An envelope with move out information will be distributed 30 days prior to the scheduled vacating date.  All residents must vacate their apartment by 12 pm noon on the last day of their contract. 

  • After you have returned your keys and your apartment has been inspected, the Yale Housing Office will forward the refund information to Student Financial Services. Refunds take approximately four to six weeks to process. You will be notified by email when the paperwork has been processed. Please visit www.yale.edu/sis to request the refund from your student account. 
  • Failure to properly maintain the apartment and/or prepare it for move-out will result in deductions from the security deposit. Any other monies owed to the University will be deducted by the Bursar’s Office to satisfy those charges.