Sunset over West Campus

Frequently Asked Questions

Frequently Asked Questions

General FAQs

Access the Undergraduate Housing Portal

On the login page, click on the blue “Yale - Student SSO Login” and you will be prompted to login with your Yale NetID and password. For further guidance, refer to the “Logging into the Housing Portal” training video.

For best results when attempting to access the Undergraduate Housing Portal, we recommend you use Google Chrome as a preferred browser and that you use a computer rather than a mobile device. 

If you are receiving an error when you attempt to log in, it is likely a verification error – please clear your browser history and cache and try again.  If issues persist, please reach out to undergraduatehousing@yale.edu with a detailed description of the issue and we will assist you.

The application process for change of college affiliation is overseen centrally by the Yale College Dean’s Office. Students may request a change of college affiliation at the start of the spring term by completing this application. For more information, please visit the Additional Resources page.

Students who lose their key should contact their head of college office for further assistance. Visit the Residential Colleges page to find website and contact information for your college.

Undergraduate students living on campus are required to have a meal plan. Students can visit the Yale Dining website for meal plan options and updates. For questions regarding meal plans, including adjustments and cancellations, students should contact yale.hospitality@yale.edu.

Yale provides off-campus housing resources, including guidance on leases, tenant rights, and local housing information. For help navigating off-campus living, visit the Off-Campus Living website. 

Our office does not currently provide this information. Proof of residency requests can be directed to the Registrar’s Office.

Graduate student housing options are managed by the graduate housing team. Visit the Graduate Housing page for available residences, eligibility, and application details.

Specific FAQs

  • Move-In & Move-Out

    Find quick answers about arrival dates, packing checklists, storage options, keys, and how to avoid standard departure or late fees.

  • Room Draw

    Get clarity on the lottery system. Find answers about intent declaration, group configurations, oversubscription, and selection timelines.

  • Housing Requests

    Learn more about the housing application process, how to request reinstatement to live on campus, or apply for accessibility accommodations.

  • Commencement Housing

    Essential updates for visiting families and guests of graduating students. Find information on housing registration, pricing, and amenities.