Welcome to Yale Housing, where two essential teams - Undergraduate and Graduate Housing - unite to offer a centralized resource for all Yale campus housing needs. From Yale-owned dormitories and apartments to alternative options in New Haven, we aim to cultivate a secure, community-driven atmosphere that enriches the Yale experience. If you embody energy, conscientiousness, and stellar communication, we invite you to join our team!
Current Full-Time Opportunities
Reporting to the Associate Director of Housing Services, the Assistant Director of Housing Services will develop and plan processes and systems to support on-campus housing. They will assist the Associate Director of Housing Services and work closely with the Associate Director of Housing Operations in supporting successful delivery of housing services including systems and workflow for assignments and room selection; move-in and move-out processes; housing resources; summer housing operations, including student housing and conference housing.
The Housing Services Support Specialist position provides high-level administrative support to the Yale Housing department. The position requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment, ensuring the smooth operation of student housing services. This position serves as a source of information for current and incoming undergraduate, graduate and professional students and their families, as well as serving as a resource for campus partners about Yale Housing policies and procedures. A key position focus of this role will be to assist in handling responsibilities including hosting an annual webinar for students, managing the communication timeline for housing room draw process, move in and out, and serving as an additional resource for the student staff.
Current Seasonal Opportunities
This position will report to the Assistant Residential Operations Manager (AROM) and, as a member of the Operations Team, work closely with YC&E staff to ensure successful implementation of all participants’ on-site operation needs – including, but not limited to, residential assignments, facility coordination, custodial services, meal services, and classroom assignments. The Assistant Office Manager (AOM) is primarily responsible for assisting with oversite of the YC&E Summer Office and management of the summer staff. This includes managing the front desk and the hospitality team, owning the shared email and Salesforce work, running daily meetings, and mediating staff conflict.
The Hospitality Coordinator (HC) will report to the Assistant Residential Operations Manager (AROM). This position will also work closely with a team of HCs and other seasonal and full-time staff to facilitate the arrival and departure of program participants and staff. The HC will be expected to provide an elevated level of customer service to clients and participants while demonstrating responsiveness and professionalism. The HC serves as a knowledgeable professional and primary asset in the daily operation of a 24-hour office. Individuals will be asked to know and understand the workings of the Yale Housing front desk operations and utilize Salesforce, StarRez, and Trello management systems.
The Operations Lead (OL) will report to the Assistant Residential Operations Manager (AROM) and work closely with a team of 5 – 7 Operations Leads and other seasonal and full-time staff to coordinate all residential aspects of participants’ arrivals, stays and departures. This includes residential assignments, facility coordination, custodial services, meal services, billing reports and other logistical needs as necessary, utilizing Yale Housing’s StarRez database. The Operations Lead is responsible for the successful operation of multiple programs in many residential colleges and will assist with staff management.
Reporting to the Assistant Residential Operations Manager (AROM), the Operations Assistant (OA) will work closely with a team of Operations Assistants and other seasonal and full-time staff to coordinate all residential aspects of participants’ arrivals, stays and departures. This includes residential assignments, facility coordination, custodial services, billing reports and other logistical needs as necessary, utilizing the StarRez Housing database.
The Operations Coordinator (OC) will report to the Assistant Residential Operations Manager (AROM). This position will work closely with a team of OC’s and other seasonal and full-time staff to facilitate the arrival and departure of program participants and staff. The OC serves as a knowledgeable professional and primary asset in the functioning and operation of a 24-hour office. Individuals will be asked to know and understand the workings of colleges and be proficient and adept at addressing daily issues.
The Residential Assistant (RA) will report to the Assistant Residential Operations Manager (AROM) and work closely with a team of 5 – 6 Residential Assistants, Operations Leads, Operations Coordinators, Yale Housing, YC&E Staff, and C&E interns. The Residential Assistant is responsible for the global evening oversight and indirect supervision of programs within residential spaces during summer months.
The Resource Coordinator (RC) will report to the Assistant Residential Operations Manager (AROM). This position will also work closely with the Residential Operations Manager and other seasonal and full-time staff to facilitate the arrival and departure of program participants and staff. This includes residential assignments, facility coordination, custodial services, billing reports and other logistical needs as necessary, utilizing Housing’s StarRez database, Salesforce, and Trello.