Repairs and Maintenance in Yale Graduate Housing:
For emergency repairs call Facilities Customer Service at 203–432–6888. Yale Facilities will initially respond with 24 hours.
Emergency Repairs that require immediate attention (examples):
- loss of heat, electricity, or water in your unit;
- water leaking into or from the ceiling, walls, toilets, bathroom or kitchen pipes, tubs, showers, etc.;
- broken elevators in the dormitory buildings;
- bug or rodent sightings;
- broken doors/windows that effect the safety or security of your person or housing unit;
- smell of gas. Leave your apartment and call 911.
For routine maintenance and repairs use the Facilities on-line work request. Log in with your Yale Net ID and Select ‘Facilities Work Request’ to complete your work request. Routine maintenance requests consist of non-life threatening situations such as leaky faucet, applicance repair, etc.
Repairs and Maintenance in Master-Leased UP Properties:
For emergencies such as power outage, leak issue or heating problem, call directly to Elm Campus Partners, 203-776-4466. If you smell gas in your apartment, vacate the premises and call 911 and Elm Campus Partners immediately.
For routine maintenance service requests can be entered on-line at https://elmcampus.com. When placing a maintenance request, please include the following information:
- Name
- Property address and apartment number
- Phone number where you can be reached
- Full description of the request