Frequently Asked Questions - Apartment FAQs

We understand that international flights may arrive to the United States during non-business hours. Arrivals after 11:00 pm EST should make hotel accommodations for the evening. Please communicate your arrival plans in advance with your Community Fellow and Yale Housing to schedule a check-in time. 

Rent is billed to your student financial account and will appear on your monthly statement. Payment is due the first of the month. Students who receive a stipend from the University may arrange to have rent automatically deducted from their stipend checks. To arrange automatic deductions, or if you have any other questions, please contact Student Financial Services at 203-432‐2700 or

Plan to bring furniture, bedding, TV, computer, microwave, extension cords, plates/glasses/utensils, lamps, small kitchen appliances (blender, toaster, coffee machine), and a tool kit.

The following things are not allowed: Pets, firearms/ammunition, hoverboards, Lime scooters, prohibited appliances (washing machines, dishwashers, freezer units), and waterbeds.

When you signed your housing contract, you received information about which utilities you will need to arrange yourself. You must set up the utilities that are not included in your monthly rent. Please review this information here.

If any utility is checked, please call these utility providers in order to set up the service:

  • Electricity: United Illuminating – 1‐800‐722‐5584
  • Gas: Southern Connecticut Gas Company – 1‐800‐659‐8299

All Yale Housing residents are required to have Renter’s Insurance.  A property insurance policy will be purchased for all residents.  The fee ($60) will be applied to your Student Financial Account.  Residents with proof of insurance may opt out by September 1st.

No, you cannot ship packages to your apartment before you move in, because there are no services available to receive them.

The following is a brief list of stores in the surrounding areas. 

  • IKEA (, 450 Sargent Drive, Long Wharf, New Haven, 203-865‐4532
  • Railroad Salvage, 1131 Campbell Avenue, West Haven, 203-933‐5468
  • Bedding Barn, 131 Boston Post Road, Orange, 203-795‐0271
    • 314 Washington Avenue, North Haven, 203-239‐4461
  • Goodwill Store & Donation Center, 61 Amity Road, 203-397‐2735
  • Goodwill Store & Donation Center, 305 Boston Post Road, Milford, 203-584-9007
  • Salvation Army Thrift Store & Donation Center, 1349 Dixwell Avenue, Hamden, 203-230‐2323
  • Sleepy’s, 130 Universal Drive, North Haven, 203-239-5252

Typical floor plans for each apartment complex can be found on each building’s page

It is permissible to paint your apartment with other colors. Please remember that when you vacate, the walls need to be returned to their original color to avoid penalties.

Report all maintenance requests to Facilities Customer Services at 203-432-6888 or online at to complete a work request.

If you have not renewed your license agreement you must move out by noon on the last day of your lease. For most occupants, this is June 30.

Failure to properly maintain the apartment and/or prepare it for move-out will result in deductions from the security deposit. The following is a guideline for deductions.

Depending on the issue, the cost may vary:

  • Excessive cleaning: charged according to material cost and hourly rates
  • Refrigerator (cleaned & defrosted): $30
  • Stove (burners & exterior): $20
  • Oven (interior): $20
  • Bathroom: $35
  • Kitchen cabinets: $10
  • Trash removal (per room): 410
  • Furniture removal (per item): $30
  • Floors (per room): $20
  • Mini-blinds (per window): $10
  • Walls, ceiling, and trim (per room): $30
  • Carpeting (per room): $50
  • Smoke detectors: $10–$44
  • Damage repairs: actual cost to replace the item
  • Maintenance repairs above normal wear and tear to the apartment will be
    assessed additional charges.

An envelope with move out information will be distributed 30 days prior to the scheduled vacating date.  All residents must vacate their apartment by 12 pm noon on the last day of their contract. 

  • After you have returned your keys and your apartment has been inspected, the Yale Housing Office will forward the refund information to Student Financial Services. Refunds take approximately four to six weeks to process.  Please visit to request the refund from your student account if you have a credit balance.
  • Failure to properly maintain the apartment and/or prepare it for move-out will result in deductions from the security deposit. Any other monies owed to the University will be deducted by the Bursar’s Office to satisfy those charges.